Privacy Policy

1. Introduction

Welcome to Sonasto!

Our mission to make shopping better for everyone, Sonasto and its affiliates, including Data Processing., collect and process a lot of information. This Privacy Policy is intended to help you better understand how we collect, use and store your personal information—whether you are a client or affiliate or even end user that uses Sonasto`s products, customer that shops at a store using our technology, a customer that has opted into Sonasto Pay, or whether you’re simply visiting this website. By using any of Sonasto Services, you are agreeing to the terms of this Privacy Policy and, as applicable, the Sonasto Terms of Service.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use this Website or the Support Service after these changes are posted, you agree to the revised policy.

2. Information from merchants

Privacy matters for our clients to understand how you (and how Sonasto) collects and processes their personal information as the data controller. Accordingly, if you use the Services, you agree to post an up-to-date and accurate privacy policy on your storefront that complies with the laws applicable to your business. You also agree to obtain consent from your customers for the use and access of their personal information by Sonasto (including information relating to medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or sexuality), you agree to obtain affirmative, express consent from your customers for the use and access of sensitive personal information by Sonasto and other third parties. To help you get started on creating your own privacy policy, you can check out our privacy policy generator.

 

 What information do we collect from merchants and why?

 We collect your name, company name, address, email address, phone number(s) and payment details (for example, your credit card information).

• We use this information to provide you with our Services; for example, to confirm your identity, contact you, provide you with advertising and marketing, and invoice you. We also use this information to make sure that we comply with legal requirements.
• We collect data about the shopping websites that you visit. We also collect data about how and when you access your account. Including information about the device and browser you use, your network connection, your IP address, and information about how you browse through.
•  We use this information to give you access and improve our Services; for example, to make our platform interface easier to use. We also use this information to personalize the Services for you. Finally, we may use this information to provide you with advertising or marketing.
• We collect personal information about your customers that you share with us or that customers provide while shopping or during checkout.
• We use this information to provide you with our Services and so that you can process orders and better serve your customers.

• Where we need to verify your identity (for example, if there are concerns around identity theft, or if you call into support and we need to authenticate your account), we may request that you provide us with government-issued identification information.
• We use some of the personal information you provide us to conduct some level of automated decision-making -- for example, we use certain personal information to help us screen accounts for risk or fraud concerns.
• We will also use personal information in other cases where you have given us your express permission.

  

4. When do we collect this information?

• We collect personal information when you sign up for our Services, when you access our Services or otherwise provide us with the information.
• We also partner with third parties who provide us information about merchants or prospective merchants, for example to help us screen out merchants associated with fraud.

 

5. When and why do we share this information with third parties?

• Sonasto works with a variety of third parties and service providers to help provide you with our Services and we may share personal information with them to support these efforts.
• We may also share your information in the following circumstances:
• to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
• to help us conduct marketing and/or advertising campaigns.
• to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).

6. When do we collect this information?

• We collect this information when you use or access a store that uses our Services, such as when you visit a merchant’s site, place an order or sign up for an account on a merchant’s site.
• We also collect this information when you opt into Sonasto Pay, or use Sonasto Pay to pre-fill your checkout information.
• Additionally, we partner with third parties who provide us information about our merchants’ customers, for example to help us screen out merchants associated with fraud.

• In compliance with relevant privacy and data protection requirements.

• Security of your personal information.

 Control over and access to your personal information

Sonasto understands that you have rights over your personal information, and takes reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. If you are a merchant or a partner, you can update many types of personal information, such as payment or contact information, directly within your account settings. If you are unable to change your personal information within your account settings, or if you are concerned about data collected as you visit Sonasto websites or enjoy our products, please contact us to make the required changes. If you are a merchant’s customer and wish to exercise these rights, please contact the merchants you interacted with directly -- we serve as a processor on their behalf, and can only forward your request to them to allow them to respond. It’s important to remember that if you delete or limit the use of your personal information, the Services may not function properly.

8. How to contact Sonasto !

If you would like to make a legal request, or serve a subpoena or similar document seeking information about our merchants, their stores, or other parties whose data we process, please review our Guidelines for Legal Requests.